Shipping and Returns

Our main objective is that all our clients are happy & satisfied with their purchase! Therefore, if your piece did not fit you or the product is not what you expected, we are glad to help you make an exchange.

Shipping Policies

Domestic shipments to the national territory will be made through Correos de Costa Rica only.

For international shipments, they can be made with DHL or Correos de Costa Rica according to the destination of the shipment and the customer’s preference.

Orders are processed within 24-36 hours after making your purchase. Once processed, delivery to the mail is made in the subsequent 2-5 business days.

Deliveries to Correos de Costa Rica will be made on business days (from Monday to Friday).

Purchases made on holidays, Saturdays or Sundays will be processed on Monday or the following business day.

The cost of both national and international shipping will be at the customer’s expense at the time of payment, the rates vary depending on the destination and weight of the item.

International shipments have an extra cost that will be quoted according to the destination, once we have your data and before making your purchase we will send you the cost details.

For international shipments, the costs associated with removal, taxes and administrative expenses of the Courier in the destination country will be covered by the customer.

Kukara will not be responsible for any errors that may occur when the delivery address entered by the Customer in the order form is not accurate.

Once the package is ready for shipment, Kukara will send you an email with the information of the tracking number so that you can follow up on your purchases. You can enter the following link to track it https://correos.go.cr/rastreo/

We take the optimal and necessary packaging care so that the product reaches its destination in perfect condition. Once the package has been delivered to Correos de Costa Rica or DHL, Kukara will not be responsible for loss, damage or any other eventuality. The Client must contact the corresponding courier service directly if this is the case.

Correos de Costa Rica delivers within 24/48 hours in the GAM and 48/72 hours outside the GAM area of Costa Rica once it has possession of the package.

For domestic shipments, Correos de Costa Rica will make two attempts to deliver the package, if due to any situation it cannot be delivered, the client should contact Correos de Costa Rica customer service via phone: 2202-2900 or visit the Correos de Costa Rica office closest to them.

Kukara reserves the right and delivery of package delays, when due to some weather situation, road infrastructure or some other situation of unforseen circumstances specific to the country does not allow the free transit of the delivery service units. We will get in touch with you to define the delivery date.

The delivery time for international orders depends on the logistics company and the destination. We will contact you to give you a detailed time and date.

The aforementioned times for delivery of purchases may vary due to situations beyond our reach. Kukara does not guarantee and will not be responsible for these errors.

International purchases are final sale and no changes or refunds are accepted.

Warranty Policies

Product exchange due to Factory Defects:

Communicate with us through our customer service email within a period of seven (7) calendar days after the product is delivered.

customerservice@kukara.trendgalor.com

In the event of factory defects we need the brand’s endorsement to make the exchange of the product or part. For this we require for you to send photographs of the defective product and return it to our offices as soon as we have been notified in order to make the relevant claim to the brand.

The shipment must be made using the same original packaging and / or bag in which it was received to protect the product.

A copy of the proof of payment or order number must be included in the package or you can send it to our email customerservice@kukara.trendgalor.com with the reason for returning the product.

Once the product has been received and inspected by both Kukara and the brand, we will contact you to inform you about the approval or rejection of your exchange, and the next steps to follow.

Promotional or discounted jewelry is not elegible for return or exchanges.

Kukara is not responsible for damage to products that may be the result of accidents, scratches, abuse, negligence, falls, improper use, improper storage of the product, modifications, unauthorized repairs, normal wear and tear or damage caused by third parties.

Exchange or Return Process

Communicate with Kukara through the different customer service channels within a period of twenty-four (24) hours after the product is delivered.

You have fifteen (15) calendar days to make the exchange after the product is delivered.

The product must be in perfect condition and without signs of wear or use.

Please request the data for shipping through our different channels for customer service.

The shipment must be made using the same original packaging and / or bag in which it was received to protect the product.

A copy of the proof of payment or order number must be included in the package or you can send it to our customerservice@kukara.trendgalor.com, where they also mark the returned products and the reason for the return.

Once the piece has been inspected by Kukara and confirmed that it is in perfect condition, we will contact you to indicate the next steps to follow.

You can make the exchange for the same product in another size if we have availability or for any other design. If the price of the new product is higher than your initial purchase, the difference must be canceled, if the price is lower we will give you a credit note for the remaining balance that you can use within 2 months.

In the case of exchanges and returns once approved, the total amount initially paid by the client will be deducted by the cost of transport/shipping and the corresponding bank commissions if the purchase was made by credit card. If the purchase was made by bank transfer or sinpe, the cost of shipping will be deducted, the result will be the available credit.

If there is no product for which you want to make the exchange, we will give you a credit note for the exact amount of your initial purchase which you can use within 2 months

The shipping costs or any other cost related to the return of the products will be covered by the customer.

The exchange is limited to one time per customer or purchase.